Shipping Policy — ReliefLab
At ReliefLab, we are committed to delivering your recovery tools as quickly and safely as possible. Please review our shipping guidelines below to understand how we handle your orders.
1. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard shipping typically takes 3-5 business days within the United States. We offer free standard shipping on all orders over $50.
2. Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
3. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties & Taxes
ReliefLab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
ReliefLab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
For more information, feel free to reach out to us at hello@relieflab.com.